About The Position
As Content & SEO Manager you are going to be responsible for:
- Site accessibility
- Content strategy
- Link Building
- Search Verticals
- Reputation Tracking
- Keyword research / Targeting
- Content Creation
- New Search protocols
- Community Management
- Social Network Reach
Requirements
- 3+ years’ of experience in data-driven SEO analysis and optimization in a dynamic environment
- Post-secondary degree or diploma in a relevant discipline
- Expert knowledge of technical SEO
- Experience with video content
- Proven track record of improving search engine rankings and social media visibility as a result of employing optimization strategies and tactics
- Superior verbal and written communication skills
- Well versed in content management systems like WordPress
- Strong understanding of HTML and web protocols
- Data-driven, with and excellent knowledge of applied metrics and extensive experience working with data analysis tools, especially Google Analytics
- Extensive experience with specialist SEO tools such as crawling utilities, rank checking utilities, and the search engines’ webmaster tool suites
- Ability to continually drive initiatives forward in a complex and dynamic environment
- Always informed about the latest developments in search engine optimization and affiliated digital marketing disciplines
- Strong English communication skills (written and verbal)
- Ability to provide insight and strategic recommendations to achieve project objectives
Salary
- Based on applicant's professional background
About The Position
The Customer Success Specialist will be responsible for high quality product troubleshooting and client communication including:
- First and second tier customer support
- Supporting clients via email, telephone and chat.
- Creates and updates end-user technical support documentation, guides and any other similar or relevant documents;
- Contributes to an accurate and extensive knowledge base of problems and solutions.
- Performs other duties as required.
Qualifications and Skills Required
- Broad technical knowledge of Microsoft Softwares.
- Strong verbal and written communication skills with an ability to effectively present and explain technical information to a variety of audiences including non-technical users
- Excellent interpersonal skills combined with a customer-focused attitude
- Excellent problem-solving skills and an ability and willingness to learn
- Ability to research and troubleshoot problems independently, demonstrating initiative, a proactive mindset and resourcefulness
- Superior attention to detail combined with excellent time management and organizational skills with a proven ability to manage multiple time-sensitive responsibilities concurrently
- Ability and willingness to go above and beyond and take on any necessary tasks or additional responsibilities if the need arises
- Ability to work with staff located locally and remotely
- Experience delivering online training is an asset
- Experience with Zendesk is an asset
- Microsoft Certification is an asset
- Previous experience working for Microsoft and/or Dell call-center is an asset.
We Offer
- Full-time position
- Competitive compensation
- Opportunity to grow with the company
- Flexible work environment
