About
Corp.
SoftwareKeep

Softwarekeep Group takes pride in offering the very best in the software industry. We believe that our customers deserve only the best whey it comes to computer needs. We offer a wide range of products, from operations system to security software. SoftwareKeep Group is focused on provide quality over quantity and provides excellent service.

Job Posting

Content & SEO Manager

Customer Success Specialist

About The Position

As Content & SEO Manager you are going to be responsible for:

  • Site accessibility
  • Content strategy
  • Link Building
  • Search Verticals
  • Reputation Tracking
  • Keyword research / Targeting
  • Content Creation
  • New Search protocols
  • Community Management
  • Social Network Reach

Requirements

  • 3+ years’ of experience in data-driven SEO analysis and optimization in a dynamic environment
  • Post-secondary degree or diploma in a relevant discipline
  • Expert knowledge of technical SEO
  • Experience with video content
  • Proven track record of improving search engine rankings and social media visibility as a result of employing optimization strategies and tactics
  • Superior verbal and written communication skills
  • Well versed in content management systems like WordPress
  • Strong understanding of HTML and web protocols
  • Data-driven, with and excellent knowledge of applied metrics and extensive experience working with data analysis tools, especially Google Analytics
  • Extensive experience with specialist SEO tools such as crawling utilities, rank checking utilities, and the search engines’ webmaster tool suites
  • Ability to continually drive initiatives forward in a complex and dynamic environment
  • Always informed about the latest developments in search engine optimization and affiliated digital marketing disciplines
  • Strong English communication skills (written and verbal)
  • Ability to provide insight and strategic recommendations to achieve project objectives

Salary

  • Based on applicant's professional background

About The Position

The Customer Success Specialist will be responsible for high quality product troubleshooting and client communication including:

  • First and second tier customer support
  • Supporting clients via email, telephone and chat.
  • Creates and updates end-user technical support documentation, guides and any other similar or relevant documents;
  • Contributes to an accurate and extensive knowledge base of problems and solutions.
  • Performs other duties as required.

Qualifications and Skills Required

  • Broad technical knowledge of Microsoft Softwares.
  • Strong verbal and written communication skills with an ability to effectively present and explain technical information to a variety of audiences including non-technical users
  • Excellent interpersonal skills combined with a customer-focused attitude
  • Excellent problem-solving skills and an ability and willingness to learn
  • Ability to research and troubleshoot problems independently, demonstrating initiative, a proactive mindset and resourcefulness
  • Superior attention to detail combined with excellent time management and organizational skills with a proven ability to manage multiple time-sensitive responsibilities concurrently
  • Ability and willingness to go above and beyond and take on any necessary tasks or additional responsibilities if the need arises
  • Ability to work with staff located locally and remotely
  • Experience delivering online training is an asset
  • Experience with Zendesk is an asset
  • Microsoft Certification is an asset
  • Previous experience working for Microsoft and/or Dell call-center is an asset.

We Offer

  • Full-time position
  • Competitive compensation
  • Opportunity to grow with the company
  • Flexible work environment

Contact Us

Address

280 Nelson St,
Vancouver, BC V6B 2E2, Canada

Email

contact@softwarekeep.com

Telephone

Telephone:
+1 877 285 1036