Softwarekeep Group takes pride in offering the very best in the software industry. We believe that our customers deserve only the best whey it comes to computer needs. We offer a wide range of products, from operations system to security software. SoftwareKeep Group is focused on provide quality over quantity and provides excellent service.

Job Posting

Content & SEO Manager

Customer Success Specialist

About The Position

As Content & SEO Manager you are going to be responsible for:

  • Site accessibility
  • Content strategy
  • Link Building
  • Search Verticals
  • Reputation Tracking
  • Keyword research / Targeting
  • Content Creation
  • New Search protocols
  • Community Management
  • Social Network Reach


  • 3+ years’ of experience in data-driven SEO analysis and optimization in a dynamic environment
  • Post-secondary degree or diploma in a relevant discipline
  • Expert knowledge of technical SEO
  • Experience with video content
  • Proven track record of improving search engine rankings and social media visibility as a result of employing optimization strategies and tactics
  • Superior verbal and written communication skills
  • Well versed in content management systems like WordPress
  • Strong understanding of HTML and web protocols
  • Data-driven, with and excellent knowledge of applied metrics and extensive experience working with data analysis tools, especially Google Analytics
  • Extensive experience with specialist SEO tools such as crawling utilities, rank checking utilities, and the search engines’ webmaster tool suites
  • Ability to continually drive initiatives forward in a complex and dynamic environment
  • Always informed about the latest developments in search engine optimization and affiliated digital marketing disciplines
  • Strong English communication skills (written and verbal)
  • Ability to provide insight and strategic recommendations to achieve project objectives


  • Based on applicant's professional background

About The Position

The Customer Success Specialist will be responsible for high quality product troubleshooting and client communication including:

  • First and second tier customer support
  • Supporting clients via email, telephone and chat.
  • Creates and updates end-user technical support documentation, guides and any other similar or relevant documents;
  • Contributes to an accurate and extensive knowledge base of problems and solutions.
  • Performs other duties as required.

Qualifications and Skills Required

  • Broad technical knowledge of Microsoft Softwares.
  • Strong verbal and written communication skills with an ability to effectively present and explain technical information to a variety of audiences including non-technical users
  • Excellent interpersonal skills combined with a customer-focused attitude
  • Excellent problem-solving skills and an ability and willingness to learn
  • Ability to research and troubleshoot problems independently, demonstrating initiative, a proactive mindset and resourcefulness
  • Superior attention to detail combined with excellent time management and organizational skills with a proven ability to manage multiple time-sensitive responsibilities concurrently
  • Ability and willingness to go above and beyond and take on any necessary tasks or additional responsibilities if the need arises
  • Ability to work with staff located locally and remotely
  • Experience delivering online training is an asset
  • Experience with Zendesk is an asset
  • Microsoft Certification is an asset
  • Previous experience working for Microsoft and/or Dell call-center is an asset.

We Offer

  • Full-time position
  • Competitive compensation
  • Opportunity to grow with the company
  • Flexible work environment

Contact Us


280 Nelson St,
Vancouver, BC V6B 2E2, Canada




+1 877 285 1036